Job Summary
We are looking for an individual with extensive hands-on experience in development of Robotics Process Automation (RPA), Orchestration, and scripting experience.
The Technology Engineer is involved in the full technology life cycle and responsible for designing, coding, configuring, testing, implementing, and supporting application software. Technology Engineers work closely with Analysts and Product Managers to understand the business requirements that drive the analysis and physical design of technical automation solutions. Technology Engineers may be assigned to either implementation or support functions. Implementation involves creating new technology-based solutions whereas support involves upgrades, maintenance or issue resolution to existing technology solutions.
Job Responsibilities
Primary Responsibilities:
- Design, configuration, development, documentation and testing of automation solutions to meet business or technology requirements. Evaluation of existing technology solutions to determine fit for purpose for the new business or technology requirements. Recommendation of technology alternatives.
- Analysis of end user’s needs, business and technology requirements. Translation of these requirements into technology solution capabilities and design.
- Provides support toward resolution of escalated support tickets. May perform the needed analysis to identify root cause of reported incidents, identify the short and long term remediation for the identified incidents.
Specific responsibilities include:
- Partners with business analysts to translate business needs to technology solution requirements.
- Collaborates with all stakeholders such as enterprise architects, software development, operations, cybersecurity and infrastructure to integrate applications and hardware.
- Ensures that the design and technology solution implementation meets security and QA standards. Suggests fixes to issues by doing a thorough analysis of root cause and impact of any defect(s).
- Provides support toward resolution of escalated support tickets. Applies operation break fixes and performs other proactive maintenance activities until permanent solutions can be implemented. Supports and participates in the solution deployment process for new functionality/ subsystems/modules, upgrades, updates and fixes to the production environment.
Job Specific Qualifications
- Bachelor’s degree in Computer Science or a related field 4 years of professional technology solution engineering
- Demonstrated experience in developing automation solutions.
- Demonstrated track record of implementing technology solutions using structured methodologies such as agile (SCRUM, Kanban etc.) and waterfall.
Required Competencies:
- Experience in development and maintenance of process automation bots
- Demonstrable skills in Python, Visual Basis, Advanced Javascript and other scripting languages
- Knowledge of API integrations and Webservices
- Experience with production support of mission critical technology solutions.
- Experience documenting technical solutions and system process flow techniques.
- Ability to work independently, multi-task effectively, and be flexible to accommodate change in priorities as necessary.
- Strong analytical ability, communication skills, excellent problem solving skills, and ability to learn new technical concepts.
- Ability to foster working relationships with Client departments, IT Management and Software Service Providers.
